Weighing the Balanced Scorecard : an Examination of Relevant Research

نویسنده

  • Steven A. Murphy
چکیده

As their pace of change accelerates as a result of technological and environmental factors, organizations are faced with challenges in measuring performance. The Balanced Scorecard (BSC) enables managers to translate an organization’s strategic goals into both financial and non-financial performance measures (Kaplan & Norton, 2001). Since being initially proposed by Robert Kaplan and David Norton in 1992 (Kaplan & Norton, 1992), the purported role of the BSC has grown from simply measuring performance to one aimed at ensuring strategic alignment across the organization. In this respect, it has become an approach to management, not simply just to measurement. While other performance measurement tools exist, the BSC is the most commonly deployed approach. As of 2002, the BSC was in use in approximately half of the Fortune 1000 firms in the United States (Sale & Sale, 2005).

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تاریخ انتشار 2007